ATG Media prides itself on providing the very best customer service with multilingual support staff available before, during and after auctions. To provide an additional customer service channel, ATG Media launched live chat on i-bidder.com and BidSpotter.co.uk. ATG Media is unique among the live and timed auction community in providing live chat for customers. Broadening the channels of communication enhances the level and delivery of customer service in a time sensitive auction environment.

Live chat can be accessed from any page on our sites and allows the customer service team to pinpoint quickly where support and assistance may be required. All sales continue to have phone support available.

The customer service team can quickly and efficiently help bidders login to the site, sign up for auctions, and answer any other enquiries they may have. The aim is to ensure customers are confident to bid, knowing support is a key away and leaves them feeling empowered by the technology.

To quote an i-bidder.com customer who used the live chat service :

"I have used a number of auction sites and struggled to find help, but on i-bidder.com it was just there. They helped me sign up for the auction in time for my item, and I know they are only a click away. A fantastic addition to a great service!"

comments powered by Disqus